Betting Rules

General betting conditions

By opening an account, accessing the website or placing a bet, you agree to comply with these Betting Rules and any other rules displayed for the relevant product, game or promotion. If there is a conflict between general rules and a specific game or market rule, the specific rule will generally apply to that game or market. Additional conditions may also appear before you confirm a bet. You should review those conditions carefully.

Pelican Casino may restrict, suspend, refuse or close an account where permitted by applicable law and its account terms. This may include situations involving suspected fraud, unlawful activity, account misuse, technical interference, multiple accounts, identity concerns, breaches of these rules or responsible gambling requirements. Any review will be handled in accordance with applicable legal and regulatory obligations.

Players are responsible for maintaining the security of their account credentials and for all activity completed through their account, unless they have promptly reported unauthorised access. You must provide accurate and current information when requested. An account must not be used by another person, and you must not place bets on behalf of someone else.

• You must meet the minimum legal age and location requirements that apply to the service.
• You must only use payment methods and account details that belong to you or that you are authorised to use.
• You must check the selected game, market, stake, odds and other bet details before confirming a bet.
• You must not attempt to manipulate, interfere with or exploit the website, games or betting systems.
• You must follow all applicable product rules, promotional terms and account conditions.

Placing and accepting bets

A bet is normally submitted by selecting the relevant option, entering or confirming the stake, and completing the confirmation process shown on the website. A bet is not accepted merely because selections have been made or placed in a bet slip. The system will display a confirmation or other indication when a bet has been recorded. You should retain any reference, confirmation or transaction information provided.

Bets are subject to acceptance by Pelican Casino. The displayed odds, prices, game information and availability may change before a bet is confirmed. A bet may be rejected, interrupted or unavailable because of market closure, connection problems, system maintenance, technical errors, trading decisions, regulatory requirements or other operational reasons. If a bet is not accepted, it should not be treated as a completed wager.

You should not assume that a delayed screen, incomplete page or temporary account balance update means that a bet was successful. Check your account history or other available records. If the status of a bet is unclear, do not place the same bet again until you have checked whether the original transaction was recorded.

Minimum and maximum stakes

Minimum and maximum stake amounts may apply to individual games, markets, bet types, accounts or transactions. The applicable amount will generally be shown before a bet is confirmed. Limits may vary and may be changed where permitted. A requested stake above an applicable limit may be reduced, rejected or otherwise handled according to the relevant product rules.

Errors and irregular bets

If a clear error occurs in displayed odds, prices, game information, settlement information or account records, the affected transaction may be reviewed and corrected in accordance with the applicable terms and law. Where a bet has been accepted because of an obvious technical or administrative error, Pelican Casino may take reasonable steps to void or amend the transaction. This does not affect rights that cannot legally be excluded.

Settlement, results and payments

Bets are settled using the official result or outcome applicable to the relevant game or market. Different products may use different sources, event timings, result procedures or settlement rules. The specific rules shown for the game or market will explain how results are determined, including any requirements relating to cancellations, postponements, abandoned events, incomplete games or changed conditions.

A result may initially be displayed as pending while information is checked. Settlement can be corrected if an official result is later changed, if a clear settlement error is identified, or if a transaction is found to have been affected by a system or account issue. Account balances should not be treated as final until the relevant bet has been settled.

Where a game or market is cancelled, voided or otherwise unable to be settled, the applicable product rules will determine the outcome. Depending on the circumstances, a bet may be cancelled, returned, settled on a remaining selection or handled in another stated manner. Multiples and related bets may be affected differently from single bets.

Winnings and account balances

Any winnings credited to an account remain subject to account verification, transaction checks, applicable limits and these rules. Before processing a withdrawal, Pelican Casino may request information needed to verify identity, payment ownership, age, location or compliance with legal obligations. Players should ensure their account information remains accurate so that reviews can be completed efficiently.

If funds are credited in error, the incorrect amount remains subject to correction. You must notify Pelican Casino if you become aware of an incorrect credit and must not knowingly withdraw or use funds that do not belong to you. Payment processing may also be delayed or declined where required for security, legal or operational reasons.

Promotions and special offers

Promotional bets, rewards and special offers may have separate eligibility requirements, expiry dates, wagering conditions, game restrictions, withdrawal conditions and other terms. Those terms will apply in addition to these Betting Rules. If a promotion is withdrawn, changed or found to have been misused, it may be removed or cancelled in accordance with its stated conditions and applicable law.

Responsible betting, complaints and rule changes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose. Set personal limits for time and spending, take regular breaks and avoid gambling when you are distressed, tired, affected by alcohol or trying to solve financial problems. Never chase losses by increasing stakes or continuing to gamble for longer than planned.

• Plan your budget before you play and keep gambling funds separate from essential expenses.
• Use available account tools for deposit, stake, loss or session controls where offered.
• Consider a temporary break or account closure if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Do not ask another person to gamble for you or allow another person to use your account.

If you have a question about a bet, result, transaction or account record, review the relevant history first and raise the matter through the available support channel. Include the bet reference, date, game or market, amount and a clear description of the issue where those details are available. Do not include unnecessary sensitive information in a request.

Complaints will be reviewed using the available account, transaction and system records. You may be asked to provide information to confirm ownership of the account or clarify the circumstances. If a matter cannot be resolved through the initial review, further escalation options may be available under the applicable terms or legal framework.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operating procedures. The current version published on the website will apply to future activity from the date it takes effect. You should check this page regularly and review the rules before placing new bets. If you do not understand a rule, do not place the bet until you have obtained clarification.