Privacy Policy

1. Information we may collect

The information handled by an online casino will depend on how a player uses the website and the services available. We seek to collect information that is reasonably needed to operate the account, provide support, protect the platform and meet applicable obligations. Information may be collected directly from a player, automatically when the website is used, or from service providers and other sources where this is appropriate and permitted.

Account and identity information

When an account is opened or updated, we may handle details such as a player’s name, date of birth, contact details, username, account preferences and information used to confirm eligibility. We may also retain correspondence, requests, complaints and other information provided when a player contacts customer support. Keeping these details accurate helps us provide services, communicate important account information and identify the correct account holder.

Verification information

For account verification, security and compliance purposes, we may request documents or information that help confirm identity, age, residence or the source of funds where relevant. These materials may include identity documents, address evidence or other supporting information. Verification information is handled with care and may be reviewed using internal processes or specialised service providers. Players should provide genuine, current and complete information and should not send documents through an unapproved channel.

Payment and transaction records

We may handle payment details, deposits, withdrawals, gaming activity, account balances, transaction history and related records. Payment providers may process some payment information directly under their own privacy terms. We may receive enough information to confirm, reconcile and record a transaction without necessarily receiving or storing all details associated with a payment method.

Technical, device and usage information

When the website is accessed, technical information may be recorded, including an internet protocol address, device type, browser type, operating system, language, approximate location, pages visited, access times, referring pages and information about how features are used. We may also record security events, failed login attempts and other activity needed to protect accounts and investigate suspicious behaviour.

2. How and why information is used

Personal information may be used for the following purposes, depending on the circumstances and the information involved:

• Creating, maintaining and administering a player account.
• Providing gambling services, account features, payment processing and player support.
• Confirming identity, age, eligibility and account ownership.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gaming checks.
• Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
• Processing deposits, withdrawals, refunds and other account transactions.
• Sending service messages about accounts, security, transactions, policy changes and website operations.
• Personalising or improving website content, functionality and user experience.
• Analysing usage, performance and technical problems so the website can operate more reliably.
• Meeting legal, regulatory, tax, accounting, court, law enforcement and other official requirements where applicable.
• Managing complaints, disputes, audits, risk assessments and internal records.
• Sending marketing or promotional communications where this is permitted and the player has provided consent or another valid basis applies.

We do not use personal information for purposes that are incompatible with the reason it was collected without taking appropriate steps to provide notice or obtain consent where required. Marketing communications are separate from essential service communications. A player may opt out of marketing while continuing to receive messages needed to operate, secure or administer the account.

Legal and security checks

Online gambling services need to maintain effective controls against fraud, identity misuse, payment abuse and other risks. Information may therefore be compared with account activity, verification records and relevant risk indicators. These checks can result in requests for further information or temporary restrictions while an issue is reviewed. We use such information to protect players, the website and the integrity of transactions.

3. Cookies, service providers and information sharing

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions secure, support account functions, understand website usage and improve performance. Some cookies are necessary for core features, while others may help with analytics, personalisation or marketing. Cookie settings and availability may vary by browser and device. Players can manage, block or delete cookies through their browser settings, although disabling certain cookies may affect website functionality or prevent some features from working properly.

Who may receive information

Personal information may be shared where reasonably necessary with payment processors, identity and verification providers, technology providers, customer support providers, security and fraud prevention services, professional advisers, auditors and other suppliers that help operate the website. These parties are expected to handle information securely and only for appropriate service-related purposes.

Information may also be disclosed where required or permitted by applicable requirements, including to courts, government bodies, law enforcement agencies, regulators or other authorised parties. It may be shared to protect the rights, safety, property or security of players, the website, service providers or the public, or to investigate suspected fraud, unlawful conduct or breaches of the Terms and Conditions.

International handling

Some service providers or technical systems may be located outside Australia, which means information may be stored or accessed in another country. Where information is handled internationally, reasonable steps are taken to support appropriate security and privacy protections. The safeguards and legal protections applying in another country may differ from those in Australia.

4. Security, accuracy and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption where appropriate, secure service providers and procedures for handling suspected incidents. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised activity.

Players should keep their account information accurate and tell us if relevant details change. We may ask for additional information to confirm a requested update, particularly where the change affects identity, payments, account security or verification. Information that is no longer needed will generally be securely deleted, anonymised or otherwise disposed of when appropriate.

Some records must be kept for a period required by law, even after an account is closed or a player asks for deletion. This can include identity, verification, payment, transaction, security, communications and account records. Retained information will be kept only for the applicable purpose, access will be limited where appropriate, and it will be securely disposed of when the relevant retention requirement ends.

Closing an account does not necessarily remove every record immediately. We may also retain limited information where necessary to resolve disputes, prevent repeat misuse, protect the website, demonstrate compliance, or respond to legal and official requests.

5. Your privacy rights and how to contact us

Depending on applicable privacy requirements and the circumstances, players may have rights concerning their personal information. These rights can include asking what information is held, requesting access to a copy, asking for inaccurate or incomplete information to be corrected, requesting deletion where there is no continuing reason to retain it, and withdrawing consent to marketing communications. A request may be subject to identity checks and any lawful exceptions, including obligations requiring information to be retained.

Making a data request

To exercise a privacy right, ask a question about this policy, request access to your information, seek correction or deletion, or withdraw consent to marketing, contact support@pelicancasino.best. Please describe the request clearly and include enough account information for us to identify the relevant records. Do not include unnecessary passwords, full payment details or sensitive documents in an initial message. We may request reasonable additional information to verify identity before responding.

We will review privacy requests and respond within a reasonable timeframe, subject to the complexity of the request, identity verification and any applicable legal restrictions. If a request cannot be completed in full, we will explain the reason where appropriate. Withdrawing marketing consent will not affect the lawfulness of marketing sent before the withdrawal, and it will not stop essential account, transaction, security or service communications.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or privacy requirements. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. Players should review this page periodically. If a change is significant, we may provide an additional notice through the website or an available account communication channel.