- OperatorWoT N.V.
- EstablishedJanuary 2019
- CurrenciesAUD, USD, EUR, BRL, CAD, JPY, PLN, INR, KZT
- Software Providers54 providers
How to get in touch
For assistance, email support@pelicancasino.best. Please use the email address linked to your account where possible, particularly when your question involves account access, identity checks, deposits or withdrawals. The support team may need to confirm account details before discussing certain matters, so do not include passwords, full payment card numbers or other sensitive security information in your message.
To help support deal with your request faster, include your account email or username, a short description of the issue, and screenshots if relevant. Screenshots should show the problem clearly without exposing passwords, complete card details, authentication codes or other private information. If you are reporting an error, include the page or feature involved and any message displayed.
- Account access, profile details and verification questions
- Deposit, withdrawal and payment queries
- Questions about bonus terms and eligibility
- Technical problems, loading issues or error messages
- Responsible gambling requests, including help with account restrictions or taking a break
Messages are usually answered within 24 hours, although the response time can vary depending on the subject and the information needed to review it. Sending one complete request and replying to the same email thread can help avoid delays. If your matter is urgent or relates to responsible gambling, explain this clearly in your message so it can be identified promptly.
