Pelican Casino Terms & Conditions

1. General Terms and Acceptance

These Terms & Conditions apply to your use of the Pelican Casino website, account services, games, promotions, payment facilities and related features. They form a legal agreement between you and the operator of the website. If you do not agree with these terms, you must not use the website or any of its services.

You should also read any game rules, promotional terms, privacy information, responsible gambling information and other notices that apply to a particular service. Those documents form part of these terms where they are clearly identified as applicable. If there is an inconsistency, the specific rules for a game or promotion may apply to that service.

Pelican Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to services, security improvements or operational needs. The current version will be made available on the website. Your continued use of the website after an update means that you accept the revised terms. If a change is unacceptable to you, you should stop using the services and follow any available account closure process.

• You must use the website only for lawful purposes.
• You must provide accurate, complete and current information when requested.
• You are responsible for reading the rules that apply to each game or promotion before participating.
• You must keep your account details and login information secure.
• You must not use the website in a way that could damage, interrupt or compromise its operation.

2. Eligibility, Accounts and Verification

You may use Pelican Casino only if you are legally permitted to participate in online gambling in the place where you are located. You must meet the applicable minimum age requirement and comply with all laws that apply to you. It is your responsibility to make sure that online gambling is lawful for you before registering or playing.

Only one personal account may be created unless the operator expressly permits otherwise. An account must be registered in your own name and may not be opened or used on behalf of another person. You must not sell, transfer, lend or share your account. You are responsible for all activity carried out through your account where you have failed to keep your credentials secure.

Pelican Casino may ask you to verify your identity, age, address, payment method or source of funds. You agree to provide information and documents that are accurate, clear and reasonably current. Verification may be required before certain account functions are available, including deposits, withdrawals or continued play. If requested information is not provided, the operator may restrict, suspend or close the account in accordance with applicable requirements.

You must notify Pelican Casino promptly if you believe that your account has been accessed without permission, your login details have been compromised or any account information is incorrect. The operator may suspend an account while it investigates suspected misuse, fraud, unlawful activity, duplicate accounts or breaches of these terms.

Account closure and suspension

You may request closure of your account at any time, subject to any necessary verification and the settlement of outstanding matters. Pelican Casino may suspend or close an account where it reasonably considers this necessary for security, compliance, responsible gambling, fraud prevention, technical or operational reasons. Where permitted, any remaining balance will be dealt with in accordance with applicable law and the outcome of relevant checks.

3. Deposits, Withdrawals and Wagering

You may deposit funds only using a payment method that is available on the website and that you are authorised to use. Deposits must come from an account, card or other payment source held in your own name, unless the operator has expressly approved another arrangement. Pelican Casino may reject, reverse or investigate transactions that appear unauthorised, unusual or inconsistent with these terms.

You should check the available payment information before making a transaction. Processing times, transaction availability, minimum or maximum amounts and any applicable charges may depend on the payment method, verification requirements, technical conditions and external providers. The operator does not promise that every payment method will be available at all times.

Withdrawals may be subject to identity checks, account checks, payment verification and any applicable game or promotional rules. A withdrawal may be delayed while these checks are completed. Pelican Casino may return funds to the original payment method where reasonably possible or use another verified method where required by operational or legal considerations.

You must not use the website to deposit or play with funds obtained unlawfully. You are responsible for checking that your deposit amount is suitable for your circumstances. Before confirming a transaction, review the amount and payment details carefully. Once a transaction has been completed, it may not be possible to cancel or reverse it.

Games are provided for entertainment. Outcomes are determined by the relevant game systems and cannot be guaranteed or influenced by customer support, previous results or betting patterns. You accept the risks associated with gambling and should never wager more than you can afford to lose. Where a technical issue, obvious error or system malfunction affects a game or transaction, Pelican Casino may take reasonable steps to correct the error and settle the matter fairly and lawfully.

Promotions and offers

Promotions, bonuses, rewards and other offers may be subject to separate terms. Those terms will explain eligibility, qualifying activity, expiry, wagering or play requirements, excluded games, withdrawal conditions and any other relevant restrictions. You should read the full offer terms before participating. Pelican Casino may withdraw or amend an offer where permitted, particularly where it has been misused, incorrectly displayed or affected by a technical issue.

4. Responsible Use, Website Rules and Liability

Pelican Casino supports a responsible approach to gambling. Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. If gambling is becoming difficult to control, consider using the available account controls, deposit or play limits, time reminders, breaks or self-exclusion options. You can also seek independent support from an appropriate Australian gambling support service.

You must not use the website while impaired, attempt to circumvent responsible gambling controls or ask another person to gamble on your behalf. Pelican Casino may take action where activity indicates harm, unsafe behaviour, underage access, account sharing or another concern. Account controls may affect access to games, deposits or other services and should be selected carefully.

The website and its content are provided subject to availability. Pelican Casino will take reasonable steps to maintain the services, but uninterrupted access cannot be guaranteed. Access may be suspended for maintenance, updates, security reasons, technical faults, events outside reasonable control or compliance requirements. You should not rely on the website as a permanent record of account or transaction information.

You must not copy, modify, reproduce, distribute, reverse engineer, interfere with or attempt to gain unauthorised access to the website, software, security features or content. You must not introduce malicious code, use automated tools to access the services, exploit a vulnerability or engage in conduct that could disadvantage other players. Any intellectual property displayed on the website remains protected by applicable law.

To the extent permitted by law, Pelican Casino is not responsible for losses caused by your failure to follow these terms, inaccurate information supplied by you, unauthorised access resulting from your actions, interruptions outside reasonable control or the use of third-party websites and services. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Complaints and applicable law

If you have a question or complaint, please use the support or contact process made available on the Pelican Casino website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. Complaints may be assessed using account records, transaction information, game data and other relevant material. You must cooperate with reasonable requests during the review.

These terms are intended to operate consistently with applicable Australian law and any mandatory consumer, privacy, gambling and financial requirements that apply to the services. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that it has been waived.